When are we open?
All Tenderlinks Day Nursery settings are open 51 weeks of the year, from Monday to Friday. Children can be dropped off as early as 7.30am, and we close our doors at 6pm at Twickenham, Wandsworth & Godalming and at 6.30pm at Streatham & Norbury.
Are we registered with Ofsted?
Yes. All of our nurseries are registered to provide day care for children from three months to five years of age. We are regularly inspected by Ofsted to ensure we are meeting their high standards. We’re proud of the fact that all our nurseries have received ‘Good’ ratings at their most recent inspections.
How will we keep you informed about how your child is getting on?
We use Famly childcare management software to keep parents and carers regularly updated about their child’s progress and their daily routine. Family can be accessed online, or on a smartphone app, and it provides parents with real-time information about what your child has been doing during their time with us. The software can also be used to sign children in and out of nursery each day, and you can use it to keep up-to-date with all our news and information.
Our promise to parents
We have agreed on a best practice agreement, which all staff at our nurseries must adhere to. We believe this agreement reassures parents that all children are safe in our care.
Treat all children with respect
Conduct ourselves appropriately at all times and set a good example for others.
Be positive role models for children. Our staff members will never engage in rough, physical or sexually provocative games.
Maintain appropriate standards of conversation and interaction. We won’t use sexualised or derogatory language in front of children.
Ask a child’s permission before doing anything that requires physical contact, such as helping them get dressed or administering First Aid.
Involve children in any decision-making that affects them. We will always take their age and ability into consideration when asking them to do this.
Encourage positive and safe behaviour among children.
Be good listeners.
Look out for changes in a child’s behaviour and alert others to this, where appropriate.
Recognise circumstances where challenging behaviour may indicate instances of abuse.
Be mindful of all children’s personal and family circumstances, and be aware when these may lead to an increased risk of neglect and/or abuse.
Raise awareness of child protection issues and equip children with the skills they need to stay safe.
Respect privacy and boundaries. We provide staff with guidance documents on wider safeguarding issues such as physical intervention and information sharing.