When are we open? 

All Tenderlinks Day Nursery settings are open 51 weeks of the year, from Monday to Friday. Children can be dropped off as early as 7.30am, and we close our doors at 6pm at Twickenham, Wandsworth & Godalming and at 6.30pm at Streatham & Norbury. 

Are we registered with Ofsted? 

Yes. All of our nurseries are registered to provide day care for children from three months to five years of age. We are regularly inspected by Ofsted to ensure we are meeting their high standards. We’re proud of the fact that all our nurseries have received ‘Good’ ratings at their most recent inspections. 

Who will be looking after your children? 

When your child is registered with us, they will be appointed a key worker, who will be responsible for overseeing their development during their time at Tenderlinks. We believe this helps improve our continuity of care. 

How many children is each practitioner responsible for? 

We operate a strict staff to children ratio. 
Ages 0-2 – one staff member to every three children 
Ages 2-3 – one staff member to every four children 
Ages 3-5 – one staff member to every eight children 

What skills and qualifications do our staff have? 

To ensure that we can deliver the highest levels of care, all of our nursery practitioners must have a BA in Early Childhood Education or an equivalent NVQ qualification (Level 3 or higher). 
It is compulsory for all of our staff members to complete a DBS check before they begin employment, and we operate a thorough induction process for all new starters, so we can be certain that everyone in our team has the right skills to deliver high-quality early years provision. 
We also ensure that our practitioners receive regular training in safeguarding and paediatric First Aid. 

How will we keep you informed about how your child is getting on? 

We use Famly childcare management software to keep parents and carers regularly updated about their child’s progress and their daily routine. Family can be accessed online, or on a smartphone app, and it provides parents with real-time information about what your child has been doing during their time with us. The software can also be used to sign children in and out of nursery each day, and you can use it to keep up-to-date with all our news and information. 

Our promise to parents 

We have agreed on a best practice agreement, which all staff at our nurseries must adhere to. We believe this agreement reassures parents that all children are safe in our care. 
Treat all children with respect 
Conduct ourselves appropriately at all times and set a good example for others. 
Be positive role models for children.  
Maintain appropriate standards of conversation and interaction.  
Involve children in any decision-making that affects them. We will always take their age and ability into consideration when asking them to do this. 
Encourage positive and safe behaviour among children. 
Be good listeners. 
Look out for changes in a child’s behaviour and alert others to this, where appropriate. 
Recognise circumstances where challenging behaviour may indicate instances of abuse. 
Be mindful of all children’s personal and family circumstances, and be aware when these may lead to an increased risk of neglect and/or abuse. 
Raise awareness of child protection issues and equip children with the skills they need to stay safe. 
Respect privacy and boundaries. We provide staff with guidance documents on wider safeguarding issues such as physical intervention and information sharing. 

Nursery Prospectus 

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